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Refund Policy

Our primary goal is to make all of our customers 100% satisfied.

Order Cancellations 
If you wish to cancel your order please contact us by sending an email to sales@gymproluxe.com with the subject line "Cancel Order". We automatically process orders and prepare for dispatch as soon as possible so that our customers get their products faster. Once fully processed (usually within 1-2 hours), our products are packaged up ready for dispatch in our fulfilment warehouse. There is no guarantee that we will be able to cancel your order. Orders can be processed in as little as 10 minutes on certain days. If your order has already been processed, we will not be able to cancel your order.

Returns
Our policy lasts 14 days. If 14 days have gone by since from receiving your item, unfortunately, we can’t offer you a refund or exchange. 

If your product is unopened and is in an unused condition, we offer a money-back guarantee and you can send this back for a full refund. For all other reasons, due to hygiene reasons, we do not offer refunds on any of our products.

If you receive a defect item, please contact us immediately. We will ask you to submit evidence, usually a video to demonstrate the issue with the product. Once evaluated our team has evaluated, a refund may be approved from our team, and a credit will automatically be applied to your original payment method.

We do not accept returns on sale items.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@gymproluxe.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Exchanges are also subject to submitting evidence.

Shipping
Upon contacting us, we will advise you where to ship our product back. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. When shipping you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.